IP Address Policy

Effective Date: May 7, 2024

This policy applies to dedicated hosting customers of PT Digital Solusi Grup (“DSG”) who have purchased additional IP addresses. By using DSG services, you agree to comply with this policy.

1. IP Address Usage

  • All assigned IP addresses are non-portable and may only be used on the server initially approved by DSG.
  • IP addresses cannot be transferred to other servers (including other dedicated servers in the DSG data center) without prior approval.

To request an IP transfer:

  1. Email [email protected] for approval.
  2. Unauthorized transfers may cause network conflicts or render IPs unusable.

2. IP Utilization Requirements

To ensure efficient use of resources, clients must meet the following thresholds:

TimeframeMinimum Usage RequirementConsequences of Non-Compliance
Day of AssignmentUse 60% of assigned IPs
Within 1 WeekUse 60% of assigned IPs (grace period for technical issues)IPs may be revoked if unused.
OngoingUse 80% of assigned IPsUnused IPs will be withdrawn.
For Additional IP RequestsUse 90% of existing IPsNo new IPs issued until compliant.

Example: If assigned 50 IPs, you must:

  • Have 30 IPs active (“pingable”) within 7 days.
  • Maintain 40 IPs in use to avoid revocation.

3. Fees & Justification

  • Clients agree to pay all fees associated with requested IP addresses.
  • To request additional IPs, complete the IP Address Justification Form (provided by DSG).

4. Violations & Enforcement

  • Failure to comply may result in:
    • Suspension of IP addresses.
    • Network restrictions for non-compliant servers.
  • DSG reserves the right to audit IP usage at any time.

5. Contact Us

For IP transfer requests or policy questions, contact:

PT Digital Solusi Grup

Ruko WOW Blok N/Y 1, Jl. Raya Sawojajar No.12,
Sawojajar, Kedungkandang, Malang City,
East Java 65139, Indonesia

Email: [email protected]

Phone: (0341) 3024534

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